IT Service Desk Tech IIJob Location Des Moines, Iowa Req ID R44709
This position will work in a hybrid environment with a blend of remote days and in-office days. This is not a fully remote position.
Kum & Go is looking for a talented and experienced IT Service Desk Technician II to join our team! This role provides services to over 450 network users both in stores and at our corporate headquarters and on numerous mobile devices. The IT Service Desk Technician will review and solve moderately complex technical desktop or mobility issues and supports the pc, tablet, or smartphone setup and training of new associates. Using your experience and knowledge, you’ll assist with the research, development, and implementation of new technical opportunities to increase associate’s performance in their day-to-day roles through software and hardware improvements.
What you’ll do
Troubleshoot complex, level 2 service desk incidents
Project coordination on executing small projects during solution rollout
Troubleshoot application, connectivity, and operating system issues for stores and headquarters
Manages and services on-call needs on rotation with peers
Responds to needs and requests of clients and Kum & Go associates in a professional manner
Assists in laptop/desktop and mobility set up including installing and imaging
What we’re looking for
Good working knowledge of store software applications (Radiant, Citrix, Store PC solutions,..), laptop/desktop computers and mobility devices; O/S, and basic knowledge of desktop application software (MS Office, Radiant, PDI, Retalix, CRM, Sharepoint, Adobe, IE, etc)
Basic knowledge of LAN/WAN technologies and architecture. Working knowledge of supporting network printers and AV equipment
Strong ethics and integrity as well as a track record of success in IT service troubleshooting
Ability to partner effectively within a team, working with business associates at all job levels and using good judgment when applying technology to solve issues
Must be a strong problem solver, able to diagnose code problems and fix them.
Working knowledge of hand tools and basic equipment/PC setup.
TCP/IP-based services, including DNS, DHCP, HTTP, FTP, SSH, SMTP
Working knowledge of common network monitoring and security utilities
Ability to troubleshoot, focusing on determining hardware vs. software, hardware vs firmware, software vs operating system, network vs application/systems, and patterned vs non-repeatable problems
Other key requirements
Experience in a similar role
Good trouble-shooting skills
Strong customer services skills
General understanding of PCI (payment card industry) regulations
Relocation to the Des Moines, IA area is required
About Kum & Go
At Kum & Go, our purpose is to make days better. We do that by connecting with people. Every day, whether in stores or at our Store Support Center headquarters, we take a people-first approach to developing associates, serving customers, and solving problems. We provide a unique working experience where associates are given many opportunities to make connections and to have fun along the way. Our culture is supported by our five core values:
Passion - We love what we do, and it shows in our work.
Integrity - We do the right thing, even when it is difficult.
Teamwork - We believe that greatness is only achieved in unity.
Caring - We have genuine compassion for our customers, associates, families, and communities.
Excellence - We expect and deliver superior performance.
For 60 years, Kum & Go has been dedicated to the communities it serves, sharing 10 percent of its profits with charitable causes. For four generations, the family-owned convenience store chain has focused on providing exceptional service and delivering more than customers expect. Established in Hampton, Iowa, in 1959, the chain has since grown to employ more than 5,000 associates in more than 400 stores in 11 states (Iowa, Arkansas, Colorado, Minnesota, Missouri, Montana, Nebraska, North Dakota, Oklahoma, South Dakota, and Wyoming).
We are an inclusive environment and encourage all interested candidates to apply. Kum & Go is an Equal Opportunity Employer.