Customer Account Manager - Solar Transport

Solar Transport is headquartered in Des Moines, IA and operates in a hybrid office setting. Our associates are onsite a few days each week. Role is not fully remote.

Are you a transportation industry professional looking for a new challenge?

Solar Transport is looking for a talented and experienced Customer Account Manager to join our team! This role oversees and manages all day-to-day customer service-related activities and functions for our Solar Transport customer accounts. In this crucial role, the Customer Account Manager will use sound disciplines to bring solutions to customers while generating maximum revenue, operating in an efficient manner, and meet the safety and performance standards of the company, customers, and regulating authorities. Success in this role looks like meeting the needs of all customers in a timely, error free manner, with accurate reporting.

What you’ll do:

• Manage the day-to-day customer service activities for all customers assigned to portfolio

• Responsible to monitor, identify performance gaps, analyze root cause, and implement corrections for all customers

• Accountable for all customers assigned to the portfolio

• Assure that all information at shift-handoff is complete and accurate

• Work in concert with Fleet Management/Planning to assure all loads are covered, and all driver and equipment schedules are maximized

• Communicate all issue related concerns to respective personnel (Customer Service Director, Sales, Customer, etc.

• Generate, provide, share, and/or disseminate reporting metrics to respective parties (Management, Sales, Customer)

• Identify low volume, mismatched, or overburdened operating territories and address or recommend course of action to improve utilization and maintain service levels required by customer

• Always use professional communication with customers when soliciting freight, managing day-to-day business activities, and issue management

• Provide detailed information to Business Development to maximize asset / resource utilization of existing fleet, including opportunities for multi-shift and billed miles improvements

• Initiative to identify, address, correct present, and prevent future issues for customer(s) in portfolio for the sake of customer relationship growth

What we’re looking for:

• Self-starter

• Excellent computer skills

• Must be dynamic, with the ability to think quickly, taking multiple variables into consideration

• Excellent organizational and prioritization skills

• Excellent verbal/written skills

• Detail and goal oriented

• Excellent interpersonal skills

• Analytical skills

Other key requirements:

• Background and experience in the transportation industry; experience in bulk fuel transportation

• Managerial experience

• Bachelors in Transportation Logistics, Business Administration, or general Business, preferred

• Relocation to the Des Moines, IA area required

Leadership Competencies

• Communication: Delivers clear, effective communication and listens to others.

• Conceptual/Systems Thinking: Recognizes patterns, trends, themes, and connections in information to develop innovative ideas and solutions.

• Constructive Engagement: Expresses ideas and disagreements, constructively resolves conflict, and encourages others to do the same.

• Customer Orientation: Meets the expectations and needs of internal and external customers.

• Decision Making: Makes good decisions in a timely manner.

• Empowerment: Takes initiative and solves problems.

• Talent Development: Maximizes potential and improves overall performance.

• Influence: Proactively builds relationships and influences others.

• Analytical Thinking/Problem Solving: Accurately assesses problems and effectively and efficiently arrives at solutions.

• Strategic Thinking: Understands the current state and is able to visualize the ideal state and how to achieve it.

About Solar Transport

Solar Transport is a family focused company. With more than 40 locations, our drivers make it home every night. We genuinely value our team and go above and beyond to reward their hard work. Solar Transport is among the nation's best when it comes to tank-truck carriers and logistics providers. For over 50 years, Solar has strived to set the standard in how refined petroleum products such as gasoline, diesel, ethanol and jet fuel are managed, transported and delivered helping our customers become more productive and profitable.

Krause Group is an Iowa-based company housing a diverse set of businesses with over 5,000 associates across the U.S. and Italy. These companies include Kum & Go, L.C., Solar Transport, Krause+, Pro Iowa, and the Des Moines Menace soccer team. Krause Group is also home to Italian wineries Vietti and Enrico Serafino, the historic soccer club Parma Calcio 1913, and boutique luxury hotel Casa di Langa, located in the Piedmont region of Italy.

Solar Transport believes in People First. We are an Equal Opportunity Employer building a culture of equity and inclusion.